We all like cloud services because they store data remotely and allow us to access this information anywhere – that is, until the cloud has problems.
It may not be known generally, but your Garmin watch requires the cloud service the company is working, this includes to connect to the smartphone – and when the services of Garmin are not working, the clock loses all resources synchronization.
Garmin is currently grappling with an alleged ransomware attack
For the most distracted, Garmin’s services are offline due to an alleged ransomware attack.
We contacted Garmin representatives who, without assuming the existence of a computer attack, recognize the technical difficulties and are working on the solution.
Please be advised that we are currently experiencing technical issues with Garmin.com , Garmin Connect and the Customer Service phone number, and are unable to receive calls and emails. We are working to resolve this situation as soon as possible. We apologize for the inconvenience.
Your data is safe
But fortunately, your exercises and fitness data are not lost forever – they are stored locally on your watch, waiting to be loaded as soon as they connect to the cloud.
If you want you can manually extract this data from the watch to save it on your computer or upload it to another service.
Recover data from a Garmin watch on Windows
Surprisingly, one of the few Garmin services still operational is the download of the Garmin Express desktop software. If you are using a Windows computer, you can Download and Install Garmin Express so that the computer recognizes the clock. The Garmin Express software will not work with the Garmin cloud inactive but will install the necessary drivers for the computer to recognize the watch.
Recover data from a Garmin watch without a Windows PC
If you’re using a Mac, the process is different. Garmin Express will not allow access to the watch’s internal storage, so the user needs another tool.
Google ‘s Google File Transfer for Android was designed for another purpose, but since Garmin watches use the same “MTP” Protocol, it also allows you to browse your watch from your phone.
Android File Transfer is unstable, but it works. It may take a few attempts to turn the watch on and off, in addition to closing and restarting the Android File Transfer application.
Where to look and what data to back up your Garmin
After installing Garmin Express on your Windows computer or Android File Transfer on your Mac, this is what you will have to do:
- Connect your Garmin to your computer with the included charger cable.
- Yes, that cable with the strange connector transmits data!
- If you have trouble getting your computer to recognize the clock, go to Settings, System, USB Mode, and choose MTP.
- Open File Explorer (Win) or Android File Transfer (Mac) and find Garmin in the side menu.
- Open the GARMIN folder.
- To back up the exercises, open the Activity folder – the activities will be listed by date and time.
- select all files and copy (or drag) them to your desktop or a local folder on your computer.
- To back up settings, exercises, playlists, logs, and other data, select the corresponding named folders and copy (or drag) to the work area.
What they can do with these files
fit files and create complete activity logs for each one. After importing them, it will be the same as if the files had been synchronized through the Garmin Connect application.
As for the other data, there is not much to do with them. Still, it’s a good idea to keep a copy of your watch’s settings, exercises, logs, and playlists, in case things go weird when Garmin Connect goes back online. It is not likely, but there is a possibility that when Garmin returns, there will be synchronization problems that create a discrepancy between what is on the watch and in the cloud – it is better to have a local copy in case something bad happens.